Nobody hits a voicemail at 2 a.m.
The AI answers, works out how urgent it is, logs the ticket, and pages a human only when it really matters.
7Calls handled overnight
1Escalated as urgent
100%Logged as tickets
14sAvg. answer time
Tonight's calls
| Time | Caller | Summary | Action |
|---|---|---|---|
| 02:14 | Marco R. | Whole office can't reach email | Paged on-call |
| 23:40 | Front desk | Printer jam, not urgent | Morning queue |
| 22:05 | Sofia L. | Forgot laptop password | Self-serve link sent |
| 21:30 | Warehouse | Scanner won't connect | Ticket raised |
| 20:48 | Unknown | Wrong number / sales | No action |
Call detail — 02:14
CallerHi, nobody in the office can send or receive email — it just started.
AI receptionistI'm sorry to hear that. Is this affecting everyone, or just you? And are you at Head Office or a retail site?
CallerEveryone at Head Office. It's down completely.
AI receptionistThank you — that's a major outage. I've logged it and I'm paging our on-call engineer now. You'll get a call back within 15 minutes.
Triage: Email outage, all users, Head Office → Urgent. Ticket #48230 created · on-call engineer paged · manager notified in Teams.