The right engineer, picked automatically
Every ticket is routed by skill, current workload and who already knows the client — not first-come-first-served.
14Open today
12Auto-assigned
1SLA at risk
92%Avg. match score
RT Riley T.
4 active · networkingSC Sam C.
2 active · M365JM Jordan M.
5 active · onsiteAL Avery L.
1 active · triage| Ticket | Issue | Priority | Assigned to | Why this match | SLA |
|---|---|---|---|---|---|
| #48231 | Retail Eastside — site offline (ISP) | P1 | RT Riley T. | Owns this client's network · on-call | 0:54 |
| #48224 | Mailbox migration follow-up | P3 | SC Sam C. | Ran the original migration | 6:10 |
| #48219 | New starter setup — 2 laptops | P2 | AL Avery L. | Lowest current load · device setup | 3:40 |
| #48212 | Onsite — printer + meeting room AV | P2 | JM Jordan M. | Nearest engineer to Head Office | 2:15 |
| #48205 | VPN slow for remote sales team | P2 | RT Riley T. | Networking specialist | 4:05 |
| #48198 | Shared mailbox request | P3 | SC Sam C. | M365 admin · capacity | 7:30 |