Prepared by Methodology IT · for Dana Okafor, Operations
A quiet, healthy month. Support volume was down 14% and every ticket met its response target. Two laptops are flagged for replacement before they cause downtime, and your security posture improved from B to B+ after we enforced MFA on the last three accounts.
Endpoints dipped because 4 machines were behind on updates — all patched as of May 28.
Hardware led the month — mostly the two aging Warehouse desktops below.
| Device | Assigned to | Age | Recommendation |
|---|---|---|---|
| NW-DT-005 | Warehouse | 5.2 yrs | Replace now |
| NW-DT-022 | Reception | 4.6 yrs | Replace this quarter |
| NW-LT-009 | Marco Reyes | 2.1 yrs | Healthy — add RAM |
| NW-LT-014 | Dana Okafor | 0.8 yrs | Healthy |
| Replace NW-DT-005 | Quote attached — swap scheduled for the 6th, out-of-hours, no disruption |
| Endpoints to 90%+ | Roll the remaining update ring and tighten the patch SLA |
| Eastside retail link | Add a backup 5G failover so an ISP outage stops taking the till offline |