Support

Everything your team has raised with us — live status, no chasing.

3Open

1Awaiting your reply

12Resolved this month

2h 41mAvg. first response

Ref	Subject	Status	Assigned	Updated
#48213	Outlook search not returning recent mail — 2 users	In progress	Jake W.	18 min ago
#48198	New starter — laptop & accounts for Priya Nair	Awaiting your reply	Cassius B.	1 hr ago
#48176	Warehouse Wi-Fi drops in the afternoon	Open	Triage	3 hrs ago
#48155	Request: shared mailbox for accounts@	Open	Manu R.	Yesterday
#48121	Teams call quality on VPN	Resolved	Jake W.	2 days ago
#48090	Printer on 2nd floor offline	Resolved	Matthew L.	4 days ago

Devices

Every machine we manage for Northwind, with health at a glance.

42Managed devices

40Healthy

2Need attention

5Due for replacement

Device	Assigned to	Type	OS	Last seen	Health
NW-LT-014	Dana Okafor	Laptop	Windows 11	2 min ago	Healthy
NW-LT-009	Marco Reyes	Laptop	Windows 11	5 min ago	Healthy
NW-DT-022	Reception	Desktop	Windows 10	1 hr ago	Upgrade due
NW-LT-031	Sofia Lind	Laptop	macOS 15	12 min ago	Healthy
NW-DT-005	Warehouse	Desktop	Windows 10	3 days ago	Low disk

Live status for every Northwind site — we see outages before your team does.

✓

Head Office

99.98% · 63 days up

✓

Warehouse

99.7% · 18 days up

✓

Retail — Downtown

100% · 41 days up

Retail — Eastside

ISP outage · detected 9 min ago

09:42 — Retail Eastside	WAN down — ISP outage confirmed, ticket #48231 auto-raised, on it
Yesterday 14:10 — Warehouse	Brief failover to secondary line (4 min), no user impact
Mon 08:05 — Head Office	Scheduled firmware update completed

Plain-English monthly reviews — what we did, what it cost, what's next.

Monthly Business Review — May 2026

Devices · security posture · support trends · 8 pages

Security Posture Summary — Q2 2026

Identity · email · endpoints · backups

Hardware Lifecycle & Budget — 2026

Upgrade-vs-replace plan for the next 12 months

Monthly Business Review — April 2026

Devices · security posture · support trends · 8 pages